CLANSMAN RETURNS TO SERVICE

MV Clansman is returning to service ahead of schedule.

She will now commence the scheduled service on Oban-Coll-Tiree on Saturday, June 9.

This will allow MV Lord of the Isles to restart the postponed Lochboisdale Mallaig service also on June 9 and service the Mallaig Armadale route as scheduled.

We are fully aware of the impact this period of disruption has had and we appreciate you and your community’s understanding and patience during this time.

Clansman will do a double service to Coll and Tiree tomorrow, 9th June,

Depart Oban 0615 Arrive Coll 0920
Depart Coll 0930 Arrive Tiree 1030
Depart Tiree 1050 Arrive Coll 1150
Depart Coll 1200 Arrive Oban 1505
Depart Oban 1530 Arrive Tiree 1900
Depart Tiree 1920 Arrive Coll 2020
Depart Coll 2030 Arrive Oban 2335

FERRY UPDATE

FERRY UPDATE

23rd May – 31st May inclusive MV Clansman will operate the service on her published timetable.

Note : Weekend 26-28th May MV Clansman will operate normal timetable,
ie  Oban-Coll-Tiree-Coll-Oban one rotation.
 
1st-12th June Tiree will be serviced by MV Lord of the Isles,
which will operate the same timetable as she did in the weeks prior to Clansman return .
Calmac is currently altering the reservations system with the ship change
and the “Lord of the Isles Timetable” which will see all traffic transferred.
If there are any issues with any booked traffic Calmac
advise they will contact those customers directly to investigate
 the best option for that particular issue.
As soon as this is complete Calmac we will open all sailings with available space,
and update all public information regarding  the service.

Email from Robert Morrison Head of Service- CalMac

Tiree CC

Thank you for time earlier to discuss Clansman redocking plans.

As previously publicised MV Clansman needs to return to dry dock for a permanent repair to its propulsion system.

This has now been scheduled for June 1 with her returning to service on June 12.

The vessel will be taken out of service to have a new propeller shaft fitted and these dates were seen as the best option, as work would be completed ahead of the main summer season.  

We realise the impact that her absence will again have on your community and apologise for this, however this is an essential piece of work that we wanted to schedule in before the summer season fully started.

We are putting in place temporary arrangements that will see all lifeline services maintained. The temporary arrangements will see an amended service operating on the Mallaig-Armadale route and suspension of the Mallaig-Lochboisdale route.

Customers seeking to travel on the Mallaig-Lochboisdale service will be directed to Oban-Castlebay or Uig-Lochmaddy services. We have organised extra sailings on the Barra to Eriskay route enabling passengers to travel to South Uist via Oban-Castlebay on the same day. The MV Loch Bhrusda will also be deployed on the Skye route to provide additional sailings for the duration of this maintenance period.

We appreciate that this disruption will also impact on communities on Coll, Tiree and Colonsay, as they will be served by the MV Lord of the Isles for the duration with its smaller capacity.
 
We again apologise for the inconvenience this will cause, but hope you understand that this work is unavoidable and appreciate the difficult fleet management decisions forced upon us by the vessel’s absence.

A full scheduled timetable will run again from June 13.

Regards,

Robert Morrison
Head of Service Delivery North
Calmac Ferries Ltd

Letter from Robbie Drummond Managing Director of CalMac

Your email of 19 April to Finlay MacRae highlighting the concerns of the local community about the impact of the delayed return to service of MV Clansman has been passed to me. My apologies for the delay in replying.

I want to stress at the outset that we deeply regret the inconvenience caused by the disruption due to the implementation of the temporary timetable and can assure you that a great deal of thought and planning went into ensuring that all of our island communities continued to have a scheduled service while we worked through the problem.

The current situation is one of the most complex with which we have had to deal in recent times, and it has been a significant challenge to manage. In addition, the MV Clansman’s technical problems have been changing during the period that she has been in refit meaning that information given openly, in good faith, at different times, has unavoidably changed.

You will have seen the communications that we have been issuing this week and I hope that these address the issues you have raised.

Regarding relief vessels, our brokers have been continually scouring the market for additional vessels suitable for operation on our challenging West Coast routes. We have assessed a number of vessels over the last 12 months but as yet none have been identified. We will continue the search.

Finally, I would categorically refute the claim that we have a ’could not care less’ attitude. A great many people across the company are working very hard to minimise the disruption and part of that is doing the best we can in communicating with customers honestly and timeously about the situation as its unfolds.  We care deeply about our customers and communities of which we are an integral part.

In the meantime we sincerely apologise for the inconvenience caused and can give you assurance that we are doing everything we can to return MV Clansman to service. We are currently on track to have the normal service resumed by 23 May and we will continue to issue updates on our website until we reach that point.

Regards

Robbie
Lr, CalMac Ferries Ltd
Executive Director, David MacBrayne Ltd
01475 650241 / 07766 021415